About

What our customers think

"Always more than helpful and so pleasant to approach with even a very small detail. "

- Rita Place, Donaghadee, Swift, August 2013

"The whole experience at Petersen's, from purchase through to servicing and little queries is brilliant. I will definitely continue to use. "

- Adrienne Henderson, Bangor, Swift, August 2013

"After years of avoiding the dreadful "Boucher Road" showroom experience, I finally bought my first new car this week - and was so impressed with Philip Petersens! I wanted to buy something more economical and read good reports about the Swift...so headed to Bangor to have a look. Around two hours later, I was the proud owner of a sparkling brand new blue Swift - the sportiest, most responsive, most comfortable small car I've ever driven. In the space of a couple of hours, I'd had a cup of coffee and a test drive, while Simon got me a great price on my old Grand Vitara, arranged new finance, rang my insurance company and got them to e-mail him a new cover note, printed a tax disk, arranged for new number plates to be fitted - and then even nipped down the road to put petrol in the car! I've had a couple of used cars from Petersens before and have always been delighted with their after-sales service. The staff are always genuinely friendly and avoid that dreadful cheesiness that other showrooms seem to encourage in their employees. Many thanks to Jason, Jamie, Graham, Ross and Simon for your expert help. It's very much appreciated."

- David Huntley, Antrim, 16/07/2013

"Having just bought a new Alto sz4 I would like to thank Ian and the rest of the Petersen crew.This being our third Suzuki you could not find a more helpful and friendly group.On behalf of myself and my wife THANK YOU.We would recomend Philip Petersen to anyone."

- Sam Courtney, Bangor, Alto, 04/2013

"Jamie Doherty was excellent and we got prompt attention from the staff. Very quick and efficient. Jamie spent good time with me showing the different aspects of the car and even helped me register numbers on the bluetooth system. In addition, the service manager was very helpful in explaining the service system to me and I would have no hesitation in phoning them if I had any queries. "

- Gillian Middlemiss, Bangor, Swift, 03/13

"I like straight to the point sales and that's what I got. Very friendly and a fair deal. Good coffee and a smile makes me wish all places were like this. This is now the second car I have bought and cars bought by other family members all with the same excellent service. Big thanks to all. "

- Martin Watson, Belfast, Jimny, 04/13

"Very friendly staff. This is my second Suzuki and I returned to the garage because of the excellent service I have received over the last 3 years. "

- Mary Spratt, Bangor, Swift, 04/13

"The customer service at Philip Petersen Suzuki garage is probably the best I have encountered at any store over the last few years. Information was freely offered and explained - a rarity in car sales. A phone call the day after I collected my car to check everything was ok proved they deserve a great reputation. "

- Shelley Bates, Alto, Bangor, 02/13

"Very clean tidy showroom and so pleased with my new car. "

- Sharon Kirk, Donaghadee, Swift, 03/13

"Overall, our experience with the dealer was first class. "

- Wilhemina Moffett, Alto, Dundonald, 03/13

"Jamie was welcoming and not pushy. With exceptional communication skills, he helped me make the correct choice for my needs. The standard of service from everyone I met was exceptional. Buying the Alto was my first experience of Suzuki and Philip Petersen. I can honestly say I enjoyed the experience of buying the car. "

- Frances McMurray, Alto, Bangor, 03/13

"Very friendly, helpful staff providing a businesslike approach and an efficient personal service. "

- Gladys McMurtry, Bangor, Alto, Jan 2013

"Top class treatment as usual! We come first with the sales staff and there is no stress at all when buying from Petersen's. "

- Selina Smyth, Portaferry, Grand Vitara, Jan 2013

"I only came in to get my existing Suzuki serviced, but loved the look of the Swift in the showroom and Graham in the Service Department got me 'hooked' with his description of it. So impressed with the friendliness of the staff!!! "

- Jennifer Dunseath, Dundonald, Swift, Dec 2012

"We've been getting our cars from Philip Petersen for a few years now and are extremely impressed with efficiency, friendliness and value. Staff are real people - not pressurised sales like many other showrooms. Have just bought second-hand Grand Vitara from them without even seeing it - because fully confident of their recommendation. Delighted with car - delivered fully serviced in mint condition."

- David Huntley, Bangor, Grand Vitara, 22/01/2013

"Thank you so much for all your guidance, work and kindness towards us in helping us trade-in and buy our new car. We SO appreciate all you have done for us. "

- Jonny and Jenny McClaughlin, Bangor, Nissan Qashqai 02/02/2013

"I liked Iain and Philip Petersen's relaxed manner and no heavy handed sales tactics. I was told all that I needed to know and felt everyone was very honest. I was able to take in all the information and did not feel panicked. The deal was straight forward with no messing around. Everything was ordered and it arrived within 1 week, brilliant! "

- Kim Harper, Swift, Bangor 21/05/12

"Clean, good display of cars which were nicely laid out. Friendly, professional looking staff and a welcoming ambience. Great explanations and calm approach from the sales person - Iain. Minimum fuss and a small problem was quickly resolved. This was as good a service as I've ever received in buying a car."

- Roger Whitford, Swift, Comber 31/05/12

"Iain was very friendly and listened to all that I said. I would definitely recommend this dealership. "

- Kirsty Wilkie, Alto, Newtownards 15/06/12

"A friendly atmosphere. Jamie Doherty gave us a great report on all the cars, kindly served us with coffee and all in all it was a very pleasant and efficient service in buying a car. "

- Desmond Keenan, Alto, Groomsport 28/05/12

"Very courteous and had an introduction to the car without pressure. Jamie's knowledge including others of the same type and his honesty were impressive. Ultimately I was given opportunity to make my own mind up and the paperwork etc for the deal was easy. A smooth process and I definitely would recommend Philip Petersen to anyone thinking of buying a car. "

- Doreen McCroskery, Splash, Bangor 07/06/12

"Excellent service and I would definitely recommend Philip Petersen! "

- Thomas Adams, Swift, Newtownards 19/06/12

"Service with a smile and very helpful. Put me at ease through the whole process. I was particularly impressed with the speed in which Jamie sorted everything and got me the car I wanted when I wanted it. Everything was very painless. "

- Dawn Field, Swift, Donaghadee 29/06/12

"Able to look around cars at my own pace but someone always there to answer questions if needed. Jamie listened to what I wanted and showed me other cars and no pressure that I experienced at other dealers and that puts me off. I am very impatient and the car I wanted was in their showroom and I drove it away 1.5 hours later. Jamie showed me everything about the car and said to contact him any time if I had any problems. Thank you Jamie and Philip Petersen! "

- Louise Wallace, Splash, Bangor 12/07/12

"Jamie and Philip Petersen, quite simply, excellent! "

- Claire Eisenstadt, Alto, Bangor 30/04/12

"Jamie was very friendly, very professional, very efficient and I was very pleased. "

- Geraldine Pritchard, Swift, Bangor 27/04/12

"Very helpful and friendly staff who were also very professional making an excellent combination! All models were available for test-drive, there was no pressure to purchase, and expected delivery date agreed and pick up went without hitch. Everything was clearly explained and my business clearly appreciated! "

- Janette Montgomery, Swift, Donaghadee 23/05/12

"All of the staff were very helpful and friendly. The sales service could not have been better. Simply excellent! "

- Margaret Jefferson, Splash, Newtownards 23/05/12

"Overall very pleased with the purchasing experience. Only one negative comment would be that the range of Altos and prices are not available as Suzuki have advertised. "

- Anne-Marie Connell, Bangor, Alto 07/09/2012

"Simon had a pleasant and professional manner, listened to my requirements and offered advice accordingly. There was no hard sell and I was very clear about what was happening every step of the way owing to a professional explanation of all. "

- Emily Smith, Swift, Bangor 27/08/12

"Simon was brilliant! Very helpful! Taking a test drive was easy, the process of buying smooth, the advice helpful, good email updates and from start to finish, Simon was a pleasure to deal with. "

- Claire Kerrin, Alto, Bangor 29/08/12

"The friendliness of the staff, the personal attention and the smoothness of the whole process of buying a car means I'd thoroughly recommend Philip Petersen. "

- Samuel Kirk, Splash, Bangor 16/08/12

"Simon was more interested in getting a model to suit my needs than trying to sell me a more expensive model. I was not treated like an idiot and would definitely recommend Philip Petersen. "

- James Kirkwood, Swift, Bangor

"Hi I just felt I had to email you to express my satisfaction with the staff at Petersen Bangor Co Down. Jason, Jamie and Graham are so professional in the way they handle any queries that you might have and nothing is too much trouble to them. We have purchased 4 vehicles from them in recent years and after 40 years of buying cars we would now not consider going anywhere else. I would appreciate it if you would forward this email on to the owner of Petersen's and to the appropriate Suzuki Dept. on our behalf. Many thanks Kieran & Selina. "

- Kieran and Selina Smyth, Grand Vitara SZ4, Portaferry

"Just to say thank-you for all of your help while I was getting my car. You made everything so easy! I absolutely love the car and everyone at Petersen's was so lovely. Simon was a brilliant point of contact, was really helpful and didn't try to push us into any sales we weren't sure of. I was able to collect my car in a much shorter time than expected. Totally hassle free, so impressed by Philip Petersen. "

- Ruth Spratt, Alto, Bangor 23/05/12

"Jason, Thank you and the team at Philip Petersen for your help with the Jimny. The service both we and the vehicle receive at the dealership is second to none. Helpful on the telephones, showroom floor, service desk, courtesy vehicles, pick up/drop off, workshop team, warranty and service checks. What more could a customer ask for? We have great confidence in Suzuki as a product and even more so in the dealership support. Thanks for all your help with our motoring needs to date. "

- Neil and Ali Jackson, Moneyrea, Jimny

"We just bought a Suzuki Alto today and would like to thank Jamie for his help. It is pleasing to get advice, all questions answered and no pressure from a salesman. P.S. Absolutely delighted with the car. Far better than I expected."

- Glyn and Jane Harbinson

"Simply exceptional service. At all levels your staff treated me with respect and courtesy in a non-patronising manner, which wasn't the case in the numerous showrooms I visited before yours! Thanks to all of the team for their efficiency, kindness and professionalism. As this was my first time buying a pre-enjoyed car it was very much appreciated! "

- Sharon Adamson

"My dealings with Philip Petersen were pleasantly easy. I was just passing and saw their Alto advertised. I was given a test drive and dealt with by a very pleasant professional salesman (Michael Kwelu) I looked at other cars that day, but came straight back to Petersen's and purchased it that same day."

- Simone Wilson

"A good experience all round, no issues, thanks."

- Brian Crilly, New Swift, Bangor

"We cannot think how service could be improved!"

- Jack and Olive Johnston, Crawfordsburn, Alto

"Friendly, efficient, knowledgable, and great at explaining things to someone who is not technically minded. My whole family now uses Philip Petersen Service Centre. "

- Mrs Jayne Carson, Millisle, BMW 1 Series

"Excellent service, courtesy, understanding, homely, and pleasant to visit. "

- Mr Holt, Conlig

"I had a second service done on my Jeep Patriot. I got a quote from the main dealer but it was very expensive, so I shopped around. Philip Petersen quoted me an excellent price and fully explained what I was getting for my money, including using genuine parts and the recommended oil grade so not affecting my warranty. Excellent value and service and they even washed my Jeep. I will definitely use them again!"

- David Angus, Kircubbin, Jeep Patriot

"The service is excellent, which keeps me coming back time after time. "

- Mrs McBride, Newtownards, Skoda Fabia

"I recently bought a new Suzuki from Philip Petersen, and can truly say that I couldn't be happier with the service I received. The dealer - Michael - knew exactly what was right for me, and I was truly surprised at the affordability of their offers. I couldn't have imagined a better deal. I can hardly believe I've been able to drive away my first new car! Michael was very attentive, and made everything clear to me as we went through. I was able to test-drive the car, and I was shown all of its workings so that I felt comfortable driving it away. I couldn't have wished for a friendlier, more accommodating, or straightforward experience of buying a car. "

- Erin Halliday, Bangor

"We have just bought our second car from Philip Petersen and the service and staff were great. "

- Iain and Alison Boyd (Bangor)

"I've never had such a good experience in buying car as when at Philip Petersen. All of the staff were very friendly and helpful, the coffee was good, and there was a great atmosphere both when I first looked and when I picked the car up. Well done! "

- Claire Price

"A very knowledgeable team and their honesty was apparent at all points of my experience. Thank-you. "

- John Jamison

"First class service. They make car buying something I actually like doing now. "

- Susanna Williamson